Message: previous - next
Month: August 2012

Puzzling problems with printing and scanning in Trinity 3.5.13 with Slavko's repositories added.

From: Lisi <lisi.reisz@...>
Date: Sun, 19 Aug 2012 15:35:16 +0100
Hi all!

I have had the following cris de coeur from the user of a computer that I 
administer.  "The old system" means Debian Lenny with KDE 3.5.10, which is 
still there on a separate partition and can be booted into from Grub.

I had previously successfully installed Debian Squeeze with Trinity 3.5.12 on 
his wife's laptop without a problem, and it is running well, including 
printing and scanning.  The installation for the wife was from scratch and 
there was nothing to restore.  The husband had a lot to restore.

The printer and scanner form part of an aio, a Lexmark Interact C605.

The initial problem with the printer was that when I came to install it on a 
64 bit system (Lenny had been 32 bit) I found that the driver was only 
available in a 32 bit version.  I found a 64 bit driver - not on Lexmark's 
site, of course :-( - and all seemed to be well.  The story carries on below 
in emails from the owner of the machines.  I am baffled as to how a driver 
can work one minute and not the next. :-(  I do hope that I haven't managed 
to install some sort of malware masquerading as a driver.

12/08/07  (yy/mm/dd)
We still have some snags with the new system I'm afraid.

1)The scanner will not work although it still does in the old system so 
I know the scanner is working OK.

2)The printer works from e-mail OK except that it will not print 
attachments which are in PDF although I can read them aok.

The printer which was working aok in the new system (apart from pdf 
format)has now ceased to function completely again although it is 
working still in the old system.

His wife can still print from her laptop.

I had expected to find that the problem with the scanner was a matter of 
groups and permissions, but it would appear not; or anyhow, not entirely.

Any suggestions for solutions, other than reinstall with 32 bit and Trinity 
3.5.12, gratefully received.  Though this is beginning to look like the only 
viable solution.

I ought, of course, to have checked, before I abandoned 32 bit, that all the 
necessary drivers were available in 64 bit.  :-(