On Thursday 20 August 2015 15:55:37 Gene Heskett wrote:
> I can ping this server

What server?  You haven't named it.  I can ping lots of servers, but they are 
not all smtp serevers.  Pop3 servers are not necessarily smtp servers.  Have 
you checked the name of the required smtp server? 

Is it not possible to ask them for full login info via say email?  You are 
managing to email us.  I too hate waiting for machines, with something 
plugged to my ear.

You need (egg time):
Smtp server name (bear in mind that this may be different from the pop3 server 
name)
port number 
security info
password (which you hopefully have).

Lisi